Setting the New Standard in Client Data Collection through Secure, Client Centric Portal.

As a boutique practice that prioritises client intimacy, we continually seek more efficiencies in our process, particularly with growing compliance demands. iFactFind has quickly become a key element in doing this successfully.

There is not a piece of paper in sight! Information can be updated or analysed by clients and advisers at a time and location that is convenient to their needs. This service has taken factfinding from an onerous activity to an engaging one. Intelligent data collection means clients now appreciate the provision of quality and detailed information as much as the advice team; some even view the focus that it brings to their goals and current situation as a value add part of our process.

The built-in audit trail means there is no discrepancy between the statement of advice and client data, and thanks to support staff logins it can be accessed directly by paraplanning. With iFactFind, our practice continues to grow confidently, even in the current environment, while getting back to where we add the most value to our clients; the time spent with them.

I am usually more than happy to give a testimonial for something beneficial to my business (especially in compliance), and my clients. But in this case - I am reluctant.

You see, iFactfind is that good and so easy for clients to complete AND is also a compliance checker with automated FSG acknowledgement, that I'd rather keep it to myself than lose a competitive edge.”

It is obvious that financial planners developed iFactFind for financial planners. What I particularly enjoy about iFactFind is the easy way you can toggle back and forward through different aspects of the data collection without having to scroll through pages of PDF's.

Being able to make amendments and keep it as a live document rather than a data collection from a point in time makes it invaluable as a Client Record Management system. The compliance features are great – the audit trail of additions and edits means that any changes are always identified.

But most importantly, working through the iFactFind process with clients, I find that I get to know their total financial position.

iFactFind has been a fantastic tool we have added to enhance our client experience. One fantastic part is being able to monitor clients progress of completing the fact find and reach out to give them some assistance.

The quality of the data we are getting back from clients has increased as the system requires clients to complete each section before they can move on with at least a minimum level of data. There is also some flexibility in the level of data required to be completed so that it does not hold up the process.

In an age where cyber security is becoming more of a concern, we have also moved to have clients upload documents through this secure portal instead of sending them through email.